Open never used. As can be seen in the picture quality of the product Grade A++. This product will come with an Original box or Gernic box. You can connect your smart home devices with IFTTT, Google Assistant, and Amazon Alexa, making it easy to control your home and monitor your property. This smart doorbell is ideal for those who want to maintain their home security without compromising on style. Get your hands on this Arlo video doorbell now and enjoy a safe and secure living space.